Archive for October, 2009

New 10,15 & 20 site plans and raised caps for high-traffic sites!

October 26th, 2009 by Tony

Until now, chartbeat has limited how many sites you can track to five. However, you’ve been asking for the ability to track even more sites and now you can! If you try to add a sixth site to your chartbeat account, you’ll automatically be taken to an upgrade page where you can add more sites to your account in batches of five. Alternatively you can simply go to http://chartbeat.com/plans and pick the number of sites you want to track there. As a guide, the pricing for each set of five sites rises in increments of $9.95. After selecting the plan you want, click change and hey presto you’ll be able to add more sites. One caveat: early users who signed up with Paypal will have to switch to a more standard payment method to add more domains, because of restrictions in the way Paypal handles charges. Please contact support@chartbeat.com if you have any issues. New plans for very high traffic sites We've also previously been limiting the number of concurrent visitors measured on each site to 5,000 at any one time. This safely covers all but the biggest sites on the web. However, a few companies with massive audiences have been asking us for a higher limit, so over the last few weeks we've been testing higher limits and the system has been responding just fine. As a result, if you are hitting the 5,000 simultaneous visitor cap please do email us at support@chartbeat.com and we can move you onto a tailored plan for your size.

New alert log and improved replay function

October 8th, 2009 by Tony

Chartbeat analytics now shows you an alert log of all the unusual events that triggered an alert, be it a traffic alert, uptime or slow page load time.
Chartbeat Alert Log

Chartbeat Alert Log

You can navigate back by week to understand how the events are grouped over time and what's more we've beefed up the replay function. Always a rather hidden function of chartbeat, each alert now comes with a replay button that enables you to replay the period in time surrounding the alert and better understand what caused it. Was a traffic spike caused by a specific referrer or search term? Which page were visitors hitting when your page load slowed? What was the activity on your site immediately prior to it crashing. The replay can give you insight into all of these so that you can better understand, respond and prepare for a repeat of an unusual event. Please let us know what you think!

Chartbeat just got faster

October 2nd, 2009 by Tony

One of our top priorities is making sure installing chartbeat does not affect the experience for your sites' users. Keeping our code small, distributed via a CDN, and loaded at the bottom of the page went a long way towards doing that. However, some sites challenged us to go even further. That's why we're excited to launch a new version of the chartbeat code that goes into your page. This new version waits until your page has completely finished loading, and only then does it even begin to load the chartbeat Javascript. You can find it at http://chartbeat.com/code/ We've also been making various other smaller changes to improve the performance of chartbeat, removing some experimental code and minimizing the size of the cookie we set. Rest assured we'll keep striving to make chartbeat leaner. If you feel that chartbeat is slowing your site down, remember Firefox may be tricking you, and please vote up the Firefox bug at https://bugzilla.mozilla.org/show_bug.cgi?id=383811.