What is Engaged Time?
We launched this concept in the Chartbeat dashboard about a month back:
Engaged Time on the Overview shows the aggregate total Engaged Time on a site in a heads-up way like “1 year, 2 months” of attention on the site, so Chartbeat members can compare against the same day over the past month.
On a content level, we display the average Engaged Time on that article – so if Peter, Paul, and Mary are all reading this page and Peter spends 1 minute, Paul spends 30 seconds, and Mary spends 45 seconds it means this page has an average Engaged Time of 45 seconds.You publishers have a very different primary goal than the Chartbeat product’s audience. We learned by talking to and user testing with lots and lots of our Chartbeat Publishing clients that that main goal is to understand not just how the top pages are performing in both traffic and engagement, but also to find the highly engaging pages further down in the stack – maybe revealing it in your 30 or 40th traffic-ranked article. You need a way to highlight and work with those diamonds in the rough.That’s precisely how we’ve designed Engaged Time for Chartbeat Publishing:You can now quickly assess how you’re performing today through the brand new Engagement Module on the main dashboard view: This pivot-screen shows you that you can now sort by engagement and view your site through this new lens, one that goes beyond traffic. That bar graph shows you the relationship between engaged members (those actively reading, writing, scrolling) on your site. The little time circle on the page shows you the average Engaged Time on that page.Just an FYI – we created a minimum traffic threshold on the sort, based on your highest trafficked page, so you will see relevant content at the top (not just the random page that one guy in Detroit finds so interesting he’s been on it, actively reading and analyzing for two hours so that it skews your results).Within this view, you’ll instantly:
- Find out why this story is SO engaging. What can you learn from it and potentially spread to less engaging stories?
- Decide whether to promote it further. Conceivably, this is what is keeping people on the page longer, so it’s your opportunity to drive them to a second story. Engaged Time tells you how much people love you. Make sure they stay in love.
How is this Engagement Metric Different from the Rest?
Ugh. Really? Another engagement metric? None of them work. I can’t do anything with them.Yeah, we hear you. We agree. Which is why we spent months and months and months and months building Engaged Time to be THE metric.We’re that sure about this metric because it’s built around what makes Chartbeat fundamentally different: Our technology.Most analytics sites (traditional and real time) measure the stuff happening on your site by the event: the page load, the click.So, if you’ve visited Page A then Page B, the time in between those two page loads is your Time on Page.But…what happens in between those two page loads? Are people actually reading? Is their tab just open in the background while they answer emails? What if they never make it to the next page? If this last bit is the case, how do you know if you have just inflated traffic numbers on an interesting headline that people aren’t actually scrolling or reading?We’re built with a totally different state-based system. We see what your readers are doing in between the clicks.We can tell if they’re actually engaged if they’re reading (scrolling, page up and down) and/or writing (keystrokes). If they aren’t engaged in either action for 30 seconds, then we consider them idle, and they’re not counted towards Engaged Time.
Great. This is cool. But…what do I do with this metric?
We’re seeing each of our publisher friends, unsurprisingly, using Engaged Time in different ways. But here are a couple of tips:
- Keep an eye on the engagement number for stories that receive spike alerts.
- Highly trafficked stories are already exhibiting unusual behavior, so you want to try and increase Engaged Time on them as well to keep this audience as focused as possible.
- If the Engaged Time is low, then you might want to give them a boost:
- Add images, video, pull quotes, call outs to the most unique facts
- Add related links and drive an already engaged audience to more and more engaging content.
- Use Engaged Time as your decision-maker: If you’re trying to decide between two stories to promote through social channels or on your homepage the most engaging story should win.
But we also want you to tell us. You know how we work — we watch how you work. So keep us posted on how Engaged Time is working (or not) for you. Leave us notes in the comments for everyone to see or shoot us an email at firstname.lastname@example.org.