Archive for the ‘On Our Minds’ Category

photoshop1-1Digital content creators need metrics that are meaningful, insights that are actionable, and tools that are powerful. Here’s why Chartbeat fits the bill:

First things first: Let’s talk about roots.

Chartbeat Publishing was born and bred in the newsroom. While several peers offer great options to cover a wide range of clients, these tools are often developed to be one-size-fits-all analytics solutions. Some, in fact, were designed with e-commerce sites or blogs in mind. But we’ve collaborated with our editorial partners all along, offering products and features designed to surface data specific to the online publishing workflow.

That’s where we started. Now, we’re humbled to work with over 50,000 domains in 50 countries, including The New York Times, the BBC, and TIME. With access to a rich, global dataset, we help publishers understand and make the most of transnational trends (before everyone else does) – for instance, the most-read posts of the year.

End-to-end data for content creators

See, we don’t just drop spreadsheets in your lap. We build tools. We integrate specially-curated data into products and features that speak to every step of the content creation process.

Looking to see what topics are trending worldwide? Check out Chartbeat Rising. Want to know how your piece is performing right now? Head over to the Editorial Dashboard. Eyeing the perfect homepage placement? Heads Up Display will blow your mind. Not at your desk? Your Spike Alerts — notifications which identify potentially viral content — come delivered straight to Slack. Looking to do even better next time? Build long-term strategies by digging into your site’s historical data with Report Builder.

However you work and no matter what your responsibilities are, there’s a data-driven feature or tool that can help you out.

Real-time measuring that matters

We’ve always shirked popular conventions around click or view-based metrics. Instead, we focus on measuring the data that truly gives you a sense of your live, real-time audience. Chartbeat, like a good parent, is constantly checking in – pinging your site every fifteen seconds to be exact – taking attendance and tracking how long, on average, your users tend to stick around. Most other analytics tools only check in just once. To see specifically how our numbers vary from Google Analytics figures, check out this infographic.


Measuring your audience’s interest, not their clicks

Thriving in online publishing is sort of like running as fast as you can whilst juggling, i.e., tons to do in a very short time frame. If you want to do it right, you need metrics that are both accurate and meaningful. It’s not enough to show you how many folks are visiting a page –  those stats need life and context. Enter, Engaged Time. We are the pioneers of the Attention Web, measuring visitor activity by tracking scrolling, mouse movements or keystrokes –  so you know how many people are actively consuming your content and for how long.

Because a reader’s Engaged Time correlates with his or her likelihood to return to your site as well as reading comprehension, when you measure attention, you measure quality. And that’s a big step towards building a sustainable web.

Want a recap? – here’s a cheat sheet


When you work with as much data as we do—and trust me, it’s a lot—it’s humbling to show off the actual journalistic output we support. So, we’ve compiled a list of the 20 stories that held your attention longest in 2015 — for a grand total of 685,231,333 Engaged Minutes (or more than 1,300 years). These were stories that held you breathless. Enraged you. Inspired you. They were long-form reports, rich with narrative, like #1, 7, 11, and 17, which show that readers really do respond to quality (!!). They were live coverages of the attacks in Paris (#3, 4, 6) or the elections in Britain (#5). They were confessional essays and impassioned arguments, investigations and elegies. These are the stories that prove that digital storytelling isn’t just alive, it’s kicking ass.

1. What ISIS Really Wants

The Atlantic | February

2. The Science of Why No One Agrees on the Color of This Dress

Wired | February

In-depth examinations of global newsmakers topped the list in 2015. Undoubtedly, this was the year of long-form narrative.

3. Paris attacks: as they happened

BBC | November

4. Paris attacks: Bataclan and other assaults leave many dead

BBC | November

5. Election Live

BBC | May

6. Paris massacre: At least 128 killed in gunfire and blasts, French officials say

CNN | November

It goes without saying: Breaking news will always grab and hold attention.

7. Inside Amazon: Wrestling Big Ideas in a Bruising Workplace

The New York Times | August

8. Scott Weiland’s Family: ‘Don’t Glorify This Tragedy’

Rolling Stone | December

9. How One Stupid Tweet Blew Up Justine Sacco’s Life

The New York Times | February

10. Police: Bryce Williams fatally shoots self after killing journalists on air

CNN | August

11. The Lonely Death of George Bell

The New York Times | October

Honed craft. Timeless themes. Notice that these Times pieces are even more examples of the power of narrative journalism.

12. Spygate to Deflategate: Inside what split the NFL and Patriots apart

ESPN | September

13. At least 14 people killed in shooting in San Bernardino; suspect identified

CNN | December

14. The “Food Babe” Blogger is Full of Shit

Gawker | April

15. I Found An iPhone On the Ground and What I Found In Its Photo Gallery Terrified Me

Thought Catalog | April

16. No. 37: Big Wedding or Small?

The New York Times | January

Sometimes, the most engaging content is the most distracting. Readers will engage deeply with more than just serious news items.

17. Split Image

ESPN | May

18. This is Why NFL Star Greg Hardy Was Arrested for Assaulting His Ex-Girlfriend

Deadspin | November

19. The Coddling of the American Mind

The Atlantic | September

20. The Joke About Mrs. Ben Carson’s Appearance Is No Laughing Matter

The Root | September

Want to see how your stories stack up? Get in touch.

We’re all about attention. Here are a few stories from the week that captured ours.

“The Shire” or “Darwin’s Game”? Here are 4 visions of what journalism might look like in 2025

Nieman Lab | Madeline Welsch | June 19    (3 min read)
“The future of journalism will come down in one of four ways.”

Time to start thinking of smartwatch mini-editions of your newspaper

Poynter | Mario Garcia | June 17     (5 min read)
“We must be prepared to have mini editions of our publications on the face of that watch.”

Reuters Digital News Report: Why Research Matters

Tow Center for Digital Journalism | Claire Wardle | June 17     (5 min read)
“[This research] is an important reminder that change is happening at different speeds, in different ways in different locations. ”

Forget the Click? Online Time May Be More Meaningful

Wired Magazine | Julia Greenberg | June 16     (6 min read)
“The more time we spend lingering over a post […] the more likely we might be curious for more of the same.”

9 key takeaways from the Reuters Institute Digital News Report 2015

The Media Briefing | Damian Radcliffe | June 16     (7 min read)
Average weekly usage has grown from 37% to 46%, and mobile devices may well overtake desktop in 2016 as the most important device for online news consumption.

How publishers try to build mobile-first cultures

Digiday | Ricardo Bilton | June 16     (3 min read)
Publishers are ginning up new ways to infuse mobile-first thinking into their content-creation strategies and overall organizations.

When a reader helps you write a social headline

Sarah | Sarah Marshall | June 14     (1 min read)
“Ever struggled to find a concise way to tweet or share a story on Facebook? Here’s a tip: use the power of the audience.”

What I’ve learned during my first year in publishing

Medium | Matt Karolian | June 13    (4 min read)
“Think about where your reader will find your story. Think about where readers will share your story. Think about what apps are on the home screen of your readers’ phones.”

The most recent Chartbeat webinar focused (loosely perhaps) on some of the larger trends in digital publishing industry and what we can expect in 2015. An excellent discussion was had, with digital prophets Justin Bank of the New York Times and Jonathan Goldner of MTV traversing topics such as emerging mobile strategies, video strategies, personalization and the future of paid content.

Take a listen to the full discussion here.

Want the skinny, but don’t have time to tune in for the whole thing? Well, you’re in luck. Below is my TL;DR (sort of) take.

Some highlights from the discussion:

Adam: Responsive design was a big deal in 2014. Is it going to be a big deal in 2015?

Jonathan: I think it’s a big deal to users that when they click the link it works. If it gonks or takes 42 min to load or isn’t available in my region, then I have a bad experience. We wouldn’t go to a movie theatre and—if the film was out of focus—respond with ‘welp, they tried’. Consumers just expect things to work and it’s no longer acceptable for things not to.

Adam: But is it enough? Responsive doesn’t seem to fully exploit the mobile platform. Shouldn’t organizations be trying to create a purpose-built mobile experience?

Justin: Sure, but it’s hard. It’s the easiest way for news organizations to catch up to a multitude of browsers and apps and different experiences. Responsive is a bridge to somewhere. In the future, news organizations will figure out when to put a greater lift into a custom experience on a more mature platform. Deep linking Google results [browser-based search results that take users into the app instead of mobile web version of the content] could get us there. Responsive is a very safe space to go right now to make sure it looks good. And if you can bet on something later good for you.

Adam: So if I’m a news organization trying to decide between designing a responsive site and a native app, I shouldn’t go for the app?

Jonathan: Your app has to really solve a need, have a great experience and content. And there are risks: will people find it? Will they download the updates? Will they be okay with allowing limited (or not so limited) access to their device? Are you willing to commit to the expense and effort involved in iterating the product? Will the experience be superior to the one I can get from other content-based apps? Facebook, Twitter, Instagram become your competitors. I don’t know that a lot of branded apps demonstrate enough value to usurp what Facebook offers.

But a device agnostic or responsive design is more future proof. And when the Nike smart shoe comes out, eventually the content just flows into that. There’s no need to create a new app and, besides, users really just want the content. For example, Reddit or Imgur are successful because they deliver just the content stripped of any gift wrapping.

Adam: Video is hard. It’s expensive and tough to scale. But it’s lucrative. Will we see more video in 2015 or will some organizations give up on video?

Jonathan: Yes – it’s really hard. We are used to really polished looking video and there’s a whole art to it – it has to be well framed, well lit, technically polished, which is expensive. Is it worth the investment? Sure it’s lucrative but that’s a result, not a reason to do something. Instagram didn’t decide to build something that could be sold for $7M dollars and then a bunch of stuff would happen in between. Instagram wanted to make the definitive sharing, quirky and mobile-only experience. In other words they focused on the experience and product.

But video does have some inherent advantages. It travels very well and is more viral that text. A killer story can be easily paraphrased, requoted, and repurposed. But a killer video can only be embedded or linked to – you can measure it, represent your brand exactly the way you want to and hopefully run pre-roll ads everywhere. So yeah, doing a list of the 12 best things about things is ephemeral so if you can do video and not suck at it …

Justin: We learned how tough it is to do cable news. New York Times is doing great work and I’m confident we’re going to figure it out. For smaller orgs – you can’t build the starship enterprise, but there are certainly some great things you can do with vines, raw video, gifs, or with a talented artist who can mess around in Final Cut.

There is this incredible moment of video distribution now which makes the competitive landscape flatter and has lowered the bar to entry into the marketplace. But that disruption will calcify and normalize and new market leaders will emerge – Youtube is already reaching that point, broadcast diginets will fill up, any potential cable carriage deal imaginable will be negotiated and claimed, smart TVs will have universal standards (or at least slicker UIs that make it appear that way), aero will make it’s triumphant return. The dominant video players from this era who navigate those waters will be in great shape. Insurgents that made the right bets will be able to catch up. Others will be further behind than ever before.

Adam: Is paid content a threat to journalism or a critically important source of revenue? Will the debate intensify in 2015 or have we accepted the fact that it’s here to stay.

Justin: If people are good at it it’ll stay. If they’re bad it’ll go.

Jonathan: Agreed. We may start using the word ‘spicy’ in all of our Facebook posts, but if it feels forced, then nobody gets value out of it. But this Edward R. Murrow line in the sand where the newsroom shouldn’t be responsible for revenue anymore is over.

Adam: How much personalization will there be in news products this year?

Justin: As much as the technology will afford.

Jonathan: I’m not willing to go that far. I don’t like Lady Gaga but if she gets arrested I still want to know about it. There’s a taxonomical distinction between subverting the user’s selection while still understanding their need. We see that with different artists. People tend to share the Taylor Swift content in different ways than the Bieber content. Bieber is polarizing – he generates love traffic and hate traffic. The DUI stuff gets shared a lot and it’s not something that people want to read.

Justin: Ok but personalization isn’t just one person and his interest and likes. There are broader shades. It could be breaking news. At NYTimes we know how to report on things at different levels – with different depths, emotional tones, etc. that frame the content in a personalized way.

So, where do you think things are headed in 2015? I’d love to hear your take. Give us a shout in the comments or hit me up.

A few weeks ago everyone’s favorite Brit (who just happens to be our CEO) Tony Haile gave a talk at the annual Online News Association conference in Chicago. During his chat, officially titled “A Data State of the Union: Can We Make Quality Pay Online” he touches on the metrics that really matter, the challenge of metrics vs. mission that many journalists are faced with, and how we can fix some of the fundamental underpinnings of the media industry. Judging by the reaction on Twitter (check out #datasotu), a lot of attendees were digging what he had to say. Or maybe he’s just really charming. I’ll let you be the judge.

Don’t have time to check out the whole thing? Well, you should make time. Kidding! (Sort of). I get it—and so does Tony—time is scarce. Here’s the TL;DR version + slides:

Metrics vs. Mission

  • Many journalists are conflicted about data in the newsroom. Too often they feel they have to choose between metric or mission. It shouldn’t be an either/or.
  • Often, what seems like the simplest, most direct method of measuring success can actually backfire when it becomes the thing that’s most important. The job is not to chase traffic. In the business of news, random indiscriminate traffic is not what a business is built on.
  • It’s not traffic we monetize, but audience. Your audience knows who you are, likes what you do, and comes back. The goal is to build an audience—to acquire new people and convert them to loyal visitors.
  • And with this audience you’re not just after their index fingers, you’re after their minds. You have to create content that will make people like you and come back—and doing so often requires looking at data through a different prism.
  • Clicking and Reading are Different Things

  • Pageviews should not be privileged as the most important metric when 55% of clicks get less than 15 seconds of attention.
  • It’s not enough to get someone to click. We have to get them to read.
  • Newsrooms ought to be focusing on a reader’s propensity to return. That means thinking about capturing time, not just creating a catchy headline. A big spike in traffic doesn’t really matter if those readers don’t come back.
  • The Golden Metrics: Recirculation and Engaged Time

  • The key indicators of propensity to return are recirculation and engaged time.
  • Recirculation: the percentage of audience that has consumed a particular piece of content (e.g. actually read it) and chooses to go on to consume another piece of content. Are visitors sticking around to read another article, or are they leaving?
  • The number one way to increase recirculation is to write something good enough to make people want to read more. And then you have to give them somewhere to go. That means using referrer information to segment your audience (e.g. social vs. homepage visitors) and then promote the right stories in your side rails or through in-line links.
  • Engaged Time: The more time someone spends with your stuff, the more likely they are to come back. If someone spends three minutes on your site they are twice as likely to return as if they spend only one minute.
  • It’s important to remember that a visitor’s default behavior is to leave. When you are trying to hold someone’s attention, you are competing with the entire sum of human knowledge. Every form of mass entertainment is simply a click away. You’ve got to win them with every single paragraph.
  • Recirculation and Engaged Time are balanced metrics. Often, going overboard with one metric, such as trying to boost recirculation with slideshows, will reduce Engaged Time. Think of these two metrics in context of each other and try to get them both balanced to reach an ideal state.
  • Metrics are important, but they aren’t the only important thing.

  • Even the most meaningful metrics can mess up a newsroom if they become the basis of incentive plans. Metrics should be used as a guide, not as a cudgel for compliance.
  • Metrics shouldn’t be tied to a journalist’s pay. A journalist doesn’t need external motivation to want to create great content. For the most part, incentive plans mean journalists stop relying on metrics and start resenting them. Metrics stop becoming a trusted feedback loop and become a cruel judge to satisfy.
  • An incentive system that can be gamed will be. Quotas are good for quantity, but they diminish quality and creativity. With quotas, journalists don’t take risks. They stick to what worked yesterday.
  • If you want your newsroom to embrace metrics, to learn and to seek a more effective path towards reaching your organizations’s overarching goals, you have to give journalists the right metrics framed in the right way and trust their internal desire to do a great job.
  • We are NOT in a Golden Age of Journalism

  • We don’t actually monetize content at all. We monetize the links to content. If you click on a link and the page loads, it doesn’t matter whether someone even read the content, whether they liked or loathed it. The content itself doesn’t determine the value of the page.
  • The fact that it’s the clicking of the link (rather than the consuming of the content) that is the monetizable act, means we’re living in a world of infinite ad inventory where the marginal cost creating additional inventory is near zero.
  • In a world or infinite inventory, prices will always trend towards zero.
    The currency we predominately use to measure value is impressions, and thus pageviews, and that currency is killing us.
  • The Solution: An Economy of Scarcity

  • For us to be able to charge premiums we need to create an economy based on scarcity, where what happens with the content actually matters.
  • Time is the only unit of scarcity on the web, and it’s zero sum. A minute spent on one site is a minute not spent on another.
  • Attention correlates with quality. You have to be doing something right to capture that attention. And those who can capture more of it can charge more.
  • “If we can change the way we value what we do, then brands get happier, publishers have a sustainable business for quality journalism and the users get a Web… where anything that makes them want to leave is bad for business. That’s a Web worth fighting for.”

    – Tony Haile