Archive for the ‘Know Our Products’ Category

photoshop1-1Digital content creators need metrics that are meaningful, insights that are actionable, and tools that are powerful. Here’s why Chartbeat fits the bill:

First things first: Let’s talk about roots.

Chartbeat Publishing was born and bred in the newsroom. While several peers offer great options to cover a wide range of clients, these tools are often developed to be one-size-fits-all analytics solutions. Some, in fact, were designed with e-commerce sites or blogs in mind. But we’ve collaborated with our editorial partners all along, offering products and features designed to surface data specific to the online publishing workflow.

That’s where we started. Now, we’re humbled to work with over 50,000 domains in 50 countries, including The New York Times, the BBC, and TIME. With access to a rich, global dataset, we help publishers understand and make the most of transnational trends (before everyone else does) – for instance, the most-read posts of the year.

End-to-end data for content creators

See, we don’t just drop spreadsheets in your lap. We build tools. We integrate specially-curated data into products and features that speak to every step of the content creation process.

Looking to see what topics are trending worldwide? Check out Chartbeat Rising. Want to know how your piece is performing right now? Head over to the Editorial Dashboard. Eyeing the perfect homepage placement? Heads Up Display will blow your mind. Not at your desk? Your Spike Alerts — notifications which identify potentially viral content — come delivered straight to Slack. Looking to do even better next time? Build long-term strategies by digging into your site’s historical data with Report Builder.

However you work and no matter what your responsibilities are, there’s a data-driven feature or tool that can help you out.

Real-time measuring that matters

We’ve always shirked popular conventions around click or view-based metrics. Instead, we focus on measuring the data that truly gives you a sense of your live, real-time audience. Chartbeat, like a good parent, is constantly checking in – pinging your site every fifteen seconds to be exact – taking attendance and tracking how long, on average, your users tend to stick around. Most other analytics tools only check in just once. To see specifically how our numbers vary from Google Analytics figures, check out this infographic.

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Measuring your audience’s interest, not their clicks

Thriving in online publishing is sort of like running as fast as you can whilst juggling, i.e., tons to do in a very short time frame. If you want to do it right, you need metrics that are both accurate and meaningful. It’s not enough to show you how many folks are visiting a page –  those stats need life and context. Enter, Engaged Time. We are the pioneers of the Attention Web, measuring visitor activity by tracking scrolling, mouse movements or keystrokes –  so you know how many people are actively consuming your content and for how long.

Because a reader’s Engaged Time correlates with his or her likelihood to return to your site as well as reading comprehension, when you measure attention, you measure quality. And that’s a big step towards building a sustainable web.

Want a recap? – here’s a cheat sheet

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Since we launched the first version of Report Builder last year, we’ve had a whole bunch of great conversations with our partners — large and small, from New York to Tokyo. We’ve heard them kvell. We’ve heard them kvetch. And what’s become unequivocally clear is that newsrooms are embracing historical data faster than ever before.

So today, we’re thrilled to share with the world some of the new and insanely cool features our Product, Engineering, and Design teams have been cooking up for Report Builder. Get excited.

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Meet Report Builder, the Sequel

It’s dynamic, it’s sleek, and smarter than ever. Report Builder empowers everyone in the newsroom — from the most left-brain PhD. data analysts to the most right-brain prose folk — to make the most of their historical data. With its seamless, new design, now anyone can create custom historical reports to evaluate and measure the success of sites’ over-time performance. And, come on, just look at how great this thing looks.

If you need a refresher on the ins and outs of Report Builder before we take a gander at the tool’s new features, check out this quick video.

Got questions? Sign up for the Introduction to the New Report Builder Webinar with Chartbeat’s own James Franz and Chris Consroe.


Cheat Sheet

Select the arrow at the top-right of your screen to open the report cheat sheet. Now, the most commonly-built reports are all pre-loaded into your Cheat Sheet, so that it’s easier than ever to just click and download. Looking to see your site’s most popular articles? Just select that report within the Cheat Sheet, and Report Builder will prepopulate with the necessary filters, groups, and metrics.

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Naming & Sharing

Before they get lost in .CSV land, your reports can now be named within Report Builder itself. It makes distinguishing between your recurring Engaged Time check-ins and your mobile-desktop breakdowns that much easier.

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We know audience development is a team effort, so we’ve made sharing capabilities within Report Builder totally seamless. Simply enter the email addresses of those colleagues with whom you want to share. With recurring reports, you and your colleagues can receive those reports at automated intervals, right in your inbox.

Table Preview

Want to know how your data’s gonna look before you download the report? Now with optimized preview capability, you can see example data based on the criteria of your report, allowing you to tweak before you download.

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Slack Notifications

Doing a big data pull? No need to wait around while your report processes. Now you can receive notifications via Slack when your report is complete. Get the scoop on how to set up notifications on our FAQ page.

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Get Your Historical Reporting On

All the power of historical reporting combined with a little front-end botox makes for a wicked smart tool. After all, looking for trends in your historical data can provide accurate insight into your audience’s preferences and long-term behavior. And who wouldn’t want that?

If you’re wondering how to make the most of your historical reports, give this blog post a read for some inspiration.

Ready for a deep dive into the new Report Builder? Sign up for next week’s webinar. Not using Chartbeat tools yet? Let’s change that.

Just before the holidays we launched an integration with Slack, giving you access to real-time Chartbeat data within your very own Slack channels. Today we’re excited to announce the addition of push notifications to the integration, beginning with Spike Alert notifications. Read the rest of this entry »

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Chartbeat Separation Anxiety (CSA) is real. We understand. But fear not. We’ve got a little present for you just in time for the holidays. Say hello to the new Slack + Chartbeat Publishing integration.

The Deets

Why yes, this does mean your real-time Chartbeat data delivered right to the Slack channel(s) of your choosing.

Slash Command
Know what’s holding your audience’s attention every moment of the day—and night and weekend—with the /Chartbeat slash command. Using /chartbeat, you’ll be able to get real-time Chartbeat data about your site’s top pages, top referrers (URL, not referrer type), concurrents and Average Engaged Time and filter by referrer, author, section, path, referrer type (social, direct, search) and new users.

Want to know what pages are trending on your site? Boom: “/chartbeat what are the top pages on example.com.” Or how about where your visitors are coming from? Try: “/chartbeat how much traffic on example.com is from social sources.”

How to Set it Up

If your organization currently uses Chartbeat Publishing, we’ve sent your account admin an email with the instructions. The admin is the only one able to enable the integration, but once that’s set they’ll be able to grant you access.

Not sure who the admin is at your organization? Drop a note to your Customer Success Manager or to the Chartcorps team at support@chartbeat.com, and they’ll point you in the right direction.

If you are the Chartbeat account admin, read on:
First, head over to the new integrations tab on your Settings page at https://chartbeat.com/publishing/settings/integrate/ (Reminder: only account admins will be able to access this tab).

Next, select the integration button under the Slack icon. You’ll then be redirected to the Slack page and guided through the process. Essentially, you’ll be prompted to enter or confirm your company’s Slack credentials and Slack will take care of the rest.

Wait, What’s a Slash Command Again?

Not familiar with Slack’s slash commands? Check out Slack’s support doc.

The basic structure for the /chartbeat command is as follows, but is completely customizable to reflect your site’s unique sections, authors, and more:

/chartbeat METRIC on HOST where FILTER is FILTER_VALUE

Some examples would be:
/chartbeat what are the top pages on gawker.com
/chartbeat how many people are currently on gawker.com
/chartbeat how much traffic is on stories in the business section
/chartbeat how much traffic on gawker.com was referrered by facebook.com
/chartbeat how much traffic on gawker.com is from social sources


Questions? Check out our FAQ page.

Big Board is one of our favorite ways to display data. It’s a leaderboard-style visualization of your top stories that displays the essential information—article link, number of concurrents, Engaged Time, Recirculation and referrer sources. Big Board came out of a Chartbeat Hack Week some years ago and has since become a popular addition to newsrooms all over the world. And, now that we’ve open sourced the code, Big Board is totally customizable.
Read the rest of this entry »