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Why customer feedback is essential — and the 7 surefire ways to generate it
(Editor’s note: Chartbeat partnered with technology marketplace G2 to provide insights on customer feedback, an increasingly important resource for product teams)Customer feedback helps you to build a roadmap for future…
Smart Moves: A content strategy story with Genius
Home to over 25 million songs, albums, artists, and annotations, Genius opens a window into the minds of musical artists and their work. Over the years, the company has also…
Chartbeat to integrate Apple News insights into the Chartbeat suite of tools
For many publishers, Apple News has become an important platform to reach a large and engaged audience, and to reach new consumers and subscribers. Publishers also leverage Apple News to…
Scrolling in the Deep: What reader data shows us about on-page interactions
To scroll or not to scroll? When our reader data shows 35% of desktop users leave a page before scrolling down at all, you should do whatever you can to…
How Engaged Are Your Video Viewers? An Investigation of News Video Consumption
Consumption of news video online has been on the rise for years, in terms of both time spent watching and percentage of news consumers who watch. This trend is expected…
Attention Web World Cup Wrap-Up: Sample Size and Variability
After a month of exciting matches, the Attention Web World Cup has come to a close. In a time-honored tradition (pun intended) Ghana defeated the US with a score of…
Attention Web World Cup: The Final Week of the Group Stage
If you’re anything like me, you’re still in a zombie-like stupor over the last 30 seconds of Sunday night’s USA-Portugal game. It’s astounding how drastically hopes, dreams, and expectations can…
Attention Web World Cup: Weekend 1 Update
Last week was the start of the World Cup, which meant the kickoff of Chartbeat’s Attention Web World Cup. We’re just 11 matches in and we’ve already seen some pretty…
Using Engaged Time to understand your audience
Audience development is a topic on the mind of everyone in publishing, and we here at Chartbeat spend a great deal of time thinking about what actions affect your audience…
My Key Takeaway from ONA NYC Journalism & Tech Trends for 2013
Last Thursday I attended a great Online News Association (ONA) NYC Meetup on Journalism and Tech Trends for 2013 at Columbia’s Graduate School of Journalism. The conversation was led by…