Archive for the ‘Know Our Products’ Category

Today at F8 the Facebook team announced opening their Instant Articles to all publishers. Their aim is to make a better, faster mobile reading experience for all Facebook users. We’re thrilled to be an inaugural partner and to officially announce our launch of Facebook Instant Article tracking within Chartbeat tools.

Inside the Dashboard

Within the Chartbeat Publishing dashboard, we’ve added a section on the left-hand side labeled Distribution. Here, alongside the Accelerated Mobile Pages (AMP) integration, this section will display the percentage of concurrent visitors engaging with your Facebook Instant Article content.

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You’ll see this fancy new field once you’ve integrated Facebook Instant Articles with Chartbeat.

Quick tip: You can check the Facebook Instant Article box to pivot the entire Dashboard to show how this discrete audience is consuming your content, engaging on the page, etc. You can do the same with AMP, App or Site traffic within the Distribution section to assess exactly where and how your audience is consuming content in real time.

Within Report Builder

As you and your editorial and analytics teams are continuously building and testing new strategies to reach new audiences, we’re busy building new ways to help you understand which channels are working to build, grow, and monetize that audience—and which need some fresh thinking and tinkering.

Enter: Distribution segmentation within our Report Builder tool. Once you Report Builder users have implemented Facebook Instant Articles, you’ll immediately be able to track how your Instant Article readers engage month to month, day to day, or even down to the minute of the day.

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So what’s next?

Facebook Instant Articles let your team build loyalty and brand awareness of your content—and engage with that content quickly and completely. In the past we’ve found engagement metrics to be a direct correlation with audience loyalty, so the more they read your content, the better — wherever they are. Using this data, we hope to see your team adapting their distribution strategies in real time and over time.

But you tell us. We’re eager to hear how your team is building out a strategy for Facebook Instant Articles and how we can help. If you’re up for a chat with our Product team, let us know.

If you’re ready to get started with our Facebook Instant Articles integration right away, check out the documentation here.

Phone-owning journalists, we’ve got some big news for you.

Today, we’re releasing our new, improved, powerful mobile iOS app.

For the last four months, our team has been working hard to build an enjoyable, on-the-go experience that brings you all your most important data—whether you’re in line for groceries or just stepping away from your desk. We think you’re really going to like it. Let’s dig into how we made it happen.

It all started with listening: We read through your feedback emails, documented your bug reports, and most importantly, we met in person with a whole bunch of you. We wanted to know what you dug about our current app and what you thought might make the experience better.

Through many design iterations and feedback sessions with our beta testers (huge thanks to y’all!), here’s how we translated what we heard from you into the new app:

First things first, your Top Pages

This is the guts. This is what we heard is most important for you to see. Now your site’s Total Concurrents are front and center, and we added in the animated dial to let you know, top level, where you’re at right now in a clean, no frills design.

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Richer traffic sources

Tab over to Overview, and you can view how different traffic sources are contributing to your concurrent count over time. Pivot left and right to home in on top referrers within those categories. This feature is now also available on the page detail level, so you can better understand where your readers are coming from for every piece of content.

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Page deep dives

Speaking of page details, you can now zoom in on the content that matters to you most. Tapping on a particular story will bring you to a thorough overview of how that post is performing.

Filtering galore

You want to see what’s important to you. Now you can click on Filter in the top right of your navigation and choose a section, author, traffic source, or referrer to dig deep into the traffic patterns you’re seeing in real time.

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More data, more viz

You know just as well as we do that it’s not just the clicks you get, but the attention you keep that matters. You’ll now find two signature Chartbeat metrics — Recirculation and Engaged Time — in the mix. These are the kind of meaningful metrics that help you grow your audience, not just scavenge for pageviews.

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You’ll also get breakdowns of your sites’ visitors by their frequency of return and what device they are using in an engaging visual display.

Site-switching

The app will now remember, automatically save, and return you back to the last site you were viewing the next time you open the app. No more futzing with settings.

Now, hop on over to the app store and download it!

And while we hope you love this update, there’s always work to be done. Want to help us prioritize the wish list? Email your thoughts to support@chartbeat.com. And if you have something nice to say *fingers crossed*, be a pal and leave us a review in the app store?

Before we close out this post, a huge tip of the hat to the Chartbeat dev team who wrote this entire app using React Native, which we were synchronously learning and teaching ourselves as the React community was building it. At Chartbeat, we take our commitment to learning and self-improvement seriously, and as you can see, the results are pretty fantastic.

Please note: some features are available to Chartbeat Publishing clients only. Want the app in all its glory? Send us a note to productoutreach@chartbeat.com to learn more about upgrading to our Chartbeat Publishing suite.

PS: Android users, we hear you, it’s coming… If you could do us a favor and fill out this form we’ll be sure to keep you in the loop!

For a full walkthrough of all the new bells and whistles check out our orientation guide.

At Chartbeat, we love ourselves some tech nerdery. We like computer things, internet things, and all the latest gadget things. But we also know that not everyone’s like that, so some of the hacks that we use to make our Chartbeat lives easier might not be immediately obvious to everyone.

That’s why the Chartcorps wanted to spread the insider knowledge on a few ways to make all of your Chartbeat tools more accessible.

Pull up your Dashboard with quick search

Ever wanted to quickly check your Dashboard, but forgot where you bookmarked it? Or you manage a couple different Dashboards under your account and you forgot how to switch between them? Just a fan of typing in general?

By adding a simple custom search engine to your browser you can give yourself a hotkey built into your browser’s URL bar itself. And it’s really easy to setup—here are the instructions for Chrome:

  1. Go to your Chrome Settings Page by using the dropdown menu in the upper right-hand corner, or just opening a new tab and pressing “command + comma” or “ctrl + comma.”
  2. Midway down the page there’s a section called ‘Search’ and a ‘Manage Search Engines’ button—select that.
  3. Settings

  4. In the modal that comes up, scroll down to where it says ‘Other Search Engines’ and at the bottom where you see three blank boxes, put “Chartbeat Publishing” in the first, “cbp” in the second, and in the third this URL:

    http://chartbeat.com/publishing/dashboard/?url=%s

    Settings_-_Search_engines
    Use the Video Dashboard? Try this URL:

    https://chartbeat.com/publishing/dashboard/video/?url=%s

    Now whenever you type ‘cbp’ into your Chrome URL bar and hit either tab or space, you should see it transform into a little blue box. Then type the domain of the Dashboard you want (with the ‘.com’ at the end) and hit enter. Boom. You automatically navigate directly to your Dashboard.
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    Now of course this only works when you’re logged in and if you have permission to access that Dashboard, but it’s still a super easy way to pull up exactly what you need in only a few keystrokes.

    Filter and Favorite

    The Chartbeat Dashboard is designed to be customized for your audience development goals, whether you’re focused on social media, a particular section, or your mobile readers.

    If you’re one of these people who really focuses on a specific segment of your audience, why not just bookmark the filter you want to go directly to it?

    Let’s take a social media editor, for instance. We all know that if you only want to see visitors who arrived from a social media source, you just select the “Social” traffic source in the upper right hand corner.

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    But since when you do that, it actually changes the URL (see how it adds that ‘#referrer-type=social’ bit at the end?), you can just bookmark that page now and jump directly to this view.

    Try it out with any Dashboard filter—mobile, new visitors, Twitter visitors, ranking top stories by engaged time—or even a combination of filters.

    Looking for more tech tips? Reach out to the Chartcorps at support@chartbeat.com or @Chartcorps on Twitter.

photoshop1-1Digital content creators need metrics that are meaningful, insights that are actionable, and tools that are powerful. Here’s why Chartbeat fits the bill:

First things first: Let’s talk about roots.

Chartbeat Publishing was born and bred in the newsroom. While several peers offer great options to cover a wide range of clients, these tools are often developed to be one-size-fits-all analytics solutions. Some, in fact, were designed with e-commerce sites or blogs in mind. But we’ve collaborated with our editorial partners all along, offering products and features designed to surface data specific to the online publishing workflow.

That’s where we started. Now, we’re humbled to work with over 50,000 domains in 50 countries, including The New York Times, the BBC, and TIME. With access to a rich, global dataset, we help publishers understand and make the most of transnational trends (before everyone else does) – for instance, the most-read posts of the year.

End-to-end data for content creators

See, we don’t just drop spreadsheets in your lap. We build tools. We integrate specially-curated data into products and features that speak to every step of the content creation process.

Looking to see what topics are trending worldwide? Check out Chartbeat Rising. Want to know how your piece is performing right now? Head over to the Editorial Dashboard. Eyeing the perfect homepage placement? Heads Up Display will blow your mind. Not at your desk? Your Spike Alerts — notifications which identify potentially viral content — come delivered straight to Slack. Looking to do even better next time? Build long-term strategies by digging into your site’s historical data with Report Builder.

However you work and no matter what your responsibilities are, there’s a data-driven feature or tool that can help you out.

Real-time measuring that matters

We’ve always shirked popular conventions around click or view-based metrics. Instead, we focus on measuring the data that truly gives you a sense of your live, real-time audience. Chartbeat, like a good parent, is constantly checking in – pinging your site every fifteen seconds to be exact – taking attendance and tracking how long, on average, your users tend to stick around. Most other analytics tools only check in just once. To see specifically how our numbers vary from Google Analytics figures, check out this infographic.

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Measuring your audience’s interest, not their clicks

Thriving in online publishing is sort of like running as fast as you can whilst juggling, i.e., tons to do in a very short time frame. If you want to do it right, you need metrics that are both accurate and meaningful. It’s not enough to show you how many folks are visiting a page –  those stats need life and context. Enter, Engaged Time. We are the pioneers of the Attention Web, measuring visitor activity by tracking scrolling, mouse movements or keystrokes –  so you know how many people are actively consuming your content and for how long.

Because a reader’s Engaged Time correlates with his or her likelihood to return to your site as well as reading comprehension, when you measure attention, you measure quality. And that’s a big step towards building a sustainable web.

Want a recap? – here’s a cheat sheet

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Since we launched the first version of Report Builder last year, we’ve had a whole bunch of great conversations with our partners — large and small, from New York to Tokyo. We’ve heard them kvell. We’ve heard them kvetch. And what’s become unequivocally clear is that newsrooms are embracing historical data faster than ever before.

So today, we’re thrilled to share with the world some of the new and insanely cool features our Product, Engineering, and Design teams have been cooking up for Report Builder. Get excited.

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Meet Report Builder, the Sequel

It’s dynamic, it’s sleek, and smarter than ever. Report Builder empowers everyone in the newsroom — from the most left-brain PhD. data analysts to the most right-brain prose folk — to make the most of their historical data. With its seamless, new design, now anyone can create custom historical reports to evaluate and measure the success of sites’ over-time performance. And, come on, just look at how great this thing looks.

If you need a refresher on the ins and outs of Report Builder before we take a gander at the tool’s new features, check out this quick video.

Got questions? Sign up for the Introduction to the New Report Builder Webinar with Chartbeat’s own James Franz and Chris Consroe.


Cheat Sheet

Select the arrow at the top-right of your screen to open the report cheat sheet. Now, the most commonly-built reports are all pre-loaded into your Cheat Sheet, so that it’s easier than ever to just click and download. Looking to see your site’s most popular articles? Just select that report within the Cheat Sheet, and Report Builder will prepopulate with the necessary filters, groups, and metrics.

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Naming & Sharing

Before they get lost in .CSV land, your reports can now be named within Report Builder itself. It makes distinguishing between your recurring Engaged Time check-ins and your mobile-desktop breakdowns that much easier.

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We know audience development is a team effort, so we’ve made sharing capabilities within Report Builder totally seamless. Simply enter the email addresses of those colleagues with whom you want to share. With recurring reports, you and your colleagues can receive those reports at automated intervals, right in your inbox.

Table Preview

Want to know how your data’s gonna look before you download the report? Now with optimized preview capability, you can see example data based on the criteria of your report, allowing you to tweak before you download.

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Slack Notifications

Doing a big data pull? No need to wait around while your report processes. Now you can receive notifications via Slack when your report is complete. Get the scoop on how to set up notifications on our FAQ page.

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Get Your Historical Reporting On

All the power of historical reporting combined with a little front-end botox makes for a wicked smart tool. After all, looking for trends in your historical data can provide accurate insight into your audience’s preferences and long-term behavior. And who wouldn’t want that?

If you’re wondering how to make the most of your historical reports, give this blog post a read for some inspiration.

Ready for a deep dive into the new Report Builder? Sign up for next week’s webinar. Not using Chartbeat tools yet? Let’s change that.