Service Interruption Update

April 29th, 2011 by Isaac

Last evening, we began to see domain name resolution issues with our DNS provider. As a result, a subset of chartbeat customers are resolving to an invalid IP address for the subdomain and are unable to load the chartbeat ping javascript.

This doesn’t have any effect on the users visiting your site, but it means that some dashboards will only show a sample of visitors for a little while.

We’re working to migrate our DNS records to a new service provider. We’ll send another update shortly.

Thank you for your continued patience. We’re really sorry and we’re working as hard as we can to get everyone back to normal.

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